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Terms of Service

Last updated: May 14, 2026

1. Acceptance of Terms

By accessing or using VenVen ("Service"), operated by Wooden Cow Labs ("Company," "we," "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Eligibility

You must be at least 18 years of age or the age of majority in your jurisdiction to use the Service. By using the Service, you represent that you meet this requirement and have the legal capacity to enter into a binding agreement.

3. Description of Service

VenVen is a business management platform designed for coffee cart and trailer operators. The Service includes tools for event calculation, quote creation, customer booking pages, contract signing, Stripe Connect payments, menu management, equipment tracking, market intelligence, AI-powered email generation, routine management, and other business operations tools.

4. Account Registration

You must create an account to use certain features of the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to notify us immediately of any unauthorized use.

5. Subscription and Payment

VenVen offers a free tier ("Free") and a paid subscription ("Pro") billed at $29/month or $24/month when paid annually, both displayed in U.S. dollars. By subscribing you authorize Polar (our subscription processor) to charge your payment method on a recurring basis until you cancel. Subscriptions auto-renew at the end of each billing period; you can cancel any time from Settings to stop the next renewal.

5.1 Commissary Match Service

The Commissary Match is a one-time paid service ($59). Once results are delivered, the service is considered fulfilled. Refunds may be issued at our sole discretion if we are unable to provide any matches in your area.

5.2 Customer Payments via Stripe Connect

When you connect a Stripe account through Stripe Connect, your customers can pay deposits, remaining balances, pay-in-full amounts, tips, taxes, and other customer charges through your booking and quote pages. In that flow you are the merchant of record: the payment relationship is between you and your customer, and funds settle directly to your connected Stripe account. VenVen charges a platform service fee on customer payments for your services and tips, currently 0.00% for Pro members and 3.00% for Free members. Separately tracked taxes are not part of the VenVen fee base where the Service can identify them. The fee is collected as a Stripe Connect application fee, meaning VenVen's share routes to the platform Stripe account and your share settles to your connected account in the same transaction. Depending on your settings, the fee may be added as a visible customer-paid service fee at checkout or absorbed by you as a business-paid fee deducted from payout. Stripe processing fees are separate from VenVen's platform fee and are charged by Stripe under your connected account terms. Balance collection may happen through Stripe Checkout, a saved payment method, or invoice delivery depending on your settings and the customer's authorization. You remain responsible for refunds, chargebacks, sales tax collection where applicable, and the accuracy of what you sell. Your Stripe Connected Account is governed by Stripe's Connected Account Agreement.

5.3 Refund Policy

Pro subscriptions: You may cancel at any time. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial months. Annual plans are non-refundable after the first 7 days unless required by law.

Commissary Match: If we fail to deliver matches within 7 business days, you may request a full refund by emailing support@venven.io.

Customer-to-operator payments: Refunds for deposits, balances, pay-in-full payments, tips, service fees, or other amounts your customers paid you through Stripe Connect are handled by you, the operator, in accordance with whatever agreement you have with that customer. Wooden Cow Labs is not party to those refunds.

6. Free Trial

New accounts may receive a no-card Pro trial. In the current beta, your first five events include Pro access. Older accounts that were granted a calendar-based trial may keep that trial until its stated end date. At the end of any trial, you must subscribe to continue using Pro features; Free-tier features remain available without a subscription. If you sign up for Pro directly without entering trial mode, the trial does not apply and billing begins immediately.

7. AI-Generated Content

The Service includes AI-powered features (such as AI Outreach) that generate content using third-party AI services. Regarding AI-generated content:

  • No guarantee of accuracy: AI-generated content may contain errors, inaccuracies, or inappropriate suggestions. You are solely responsible for reviewing, editing, and approving all AI-generated content before use.
  • Your responsibility: You are responsible for any emails, contracts, or other communications you send using AI-generated content from the Service.
  • Not legal, financial, or professional advice: AI-generated content (including contracts, compliance information, and business recommendations) does not constitute professional advice. Consult qualified professionals for legal, financial, or regulatory guidance.
  • Data processing: AI features send your business data to third-party providers for processing. See our Privacy Policy for details.

8. Contract Generator Disclaimer

The Contract Generator tool provides template-based service agreements for convenience only. These templates are not legal advice and may not be suitable for your specific situation or jurisdiction. We strongly recommend having any contract reviewed by a licensed attorney before use. Wooden Cow Labs assumes no liability for contracts generated through the Service.

9. User Content & Operator-Customer Relationships

You retain ownership of all content you input into the Service. By using the Service, you grant us a limited license to store, process, and display your content as necessary to provide the Service. We will not use your content for marketing or share it with other users without your consent.

9.1 You Are Responsible for What You Send Your Customers

VenVen lets you build and host customer-facing surfaces: your booking page ("/book/[your-slug]"), individual quote documents ("/q/[token]"), contract-signing flows, balance-payment pages, outreach emails, and receipts.You are solely responsible for the accuracy, legality, and completeness of everything you publish through those surfaces, including pricing, descriptions, terms, refund policies, sales tax, tip prompts, service-fee settings, and any representations made to your customers. Wooden Cow Labs is the platform; we are not a party to your agreements with your customers.

9.2 Email Sent on Your Behalf

When the Service sends email to your customers (booking inquiries, quote follow-ups, contract links, deposit receipts, paid-in-full receipts, balance reminders, failed payment notices, event reminders, outreach campaigns, etc.), it does so on your behalf via our email provider Resend. You are the sender for the purposes of CAN-SPAM, CASL, and equivalent anti-spam laws, meaning you are responsible for honoring unsubscribe requests, only messaging recipients who have a relationship with you, and complying with applicable email regulations.

9.3 Templates & Defaults

VenVen ships with default copy, terms, and descriptions in some tools to help you get started. Defaults are starting points, not legal advice. Before publishing or sending anything to a real customer, review and customize the copy so it accurately reflects your business. We are not liable for harm caused by unedited defaults that were unsuitable for your situation.

10. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with the proper functioning of the Service
  • Share your account credentials with others
  • Resell or redistribute the Service without permission
  • Use AI features to generate spam, misleading content, or content that violates applicable laws (including CAN-SPAM)
  • Submit false information or impersonate another person or business
  • Attempt to reverse-engineer, decompile, or extract source code from the Service

11. Intellectual Property

The Service and its original content, features, and functionality are owned by Wooden Cow Labs and are protected by copyright, trademark, and other intellectual property laws. "VenVen" and the VenVen logo are trademarks of Wooden Cow Labs.

12. Third-Party Services

The Service integrates with third-party services (Stripe, Polar, Resend, Google, Anthropic, Supabase, Vercel, and others). Your use of these integrations is subject to the respective third-party terms. We are not responsible for the availability, accuracy, or practices of third-party services.

13. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. We are not liable for any loss or damage resulting from downtime.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Service will be error-free, secure, or uninterrupted, or that market intelligence data will be accurate or complete.

15. Limitation of Liability

To the maximum extent permitted by law, Wooden Cow Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost profits, data loss, or business interruption.

Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

16. Indemnification

You agree to indemnify and hold harmless Wooden Cow Labs from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

17. Termination

We may terminate or suspend your account at any time for violations of these Terms. You may cancel your account at any time through account settings or by contacting us. Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable retention period following account termination.

18. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Chicago, Illinois. Each party shall bear its own costs.

Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in a class action lawsuit or class-wide arbitration.

19. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting a notice on the Service or via email. Continued use of the Service after changes constitutes acceptance.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles.

21. Contact

For questions about these Terms of Service, contact us at:

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